Almost three months ago, I found a slow leak in my galvanized water line going to my well. I called my plumber, two brothers, who said they would be right over.
They examined my water line and wire line and said everything had to be replaced; trusted professionals. They gave me a written proposal, $800, and said they would perform the work and gave me a date. Not to worry.
I decided to get a second opinion just to see what’s out there. I contacted a plumbing company from Broadalbin that has been in business for 35 years. The vice president came over and took pictures and said they would be in touch. I got a written proposal in the mail for $7,750.
I informed the Better Business Bureau online and wrote a complaint. They immediately accepted it and asked me if I was willing to talk to the media.
Yes, Rep. Paul Tonko, we need new laws to protect elderly people from getting ripped off by these cut-throat companies who give written proposals to do any type of repairs for homeowners to sign — proposals most elderly and/or disabled people do not understand.
The companies must give written proposals in the presence of another family member or close friend(s) who understand what is going on.
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