The conservative commentator Ann Coulter unleashed a barrage of criticism about Delta Air Lines on Twitter after she was moved to a different seat on a flight Saturday, prompting the company to publicly return fire and call her comments “unnecessary and unacceptable.”
Coulter, a pundit known for headline-grabbing comments, began her attack after a flight from La Guardia Airport in New York to West Palm Beach, Florida.
In a statement Sunday, the airline described what happened as a “seat mix-up,” but Coulter excoriated the airline in social media posts after she was removed from a seat that she said she had specifically booked.
She went on to complain about the flight’s Wi-Fi, commenting that JetBlue offers it for free and “doesn’t wantonly remove passengers from their assigned seats, booked in advance FOR A REASON.”
She added, “@Delta sucks.”
Coulter went on to complain that Delta “spends all this $$$ on beautiful aircraft & then hire Nurse Ratchets as flight attendants & gate agents,” a reference to Nurse Ratched, the character known to be an overly strict enforcer of the rules in “One Flew Over the Cuckoo’s Nest.”
She even posted on Twitter a photo of the passenger she said had taken her seat.
In a statement, repeated on Twitter, the airline criticized Coulter for “posting derogatory and slanderous comments and photos in social media” about its employees and customers. Delta said it was “disappointed” in Coulter and called her actions “unnecessary and unacceptable.”
The airline said it would refund her $30 for the preferred seat she bought, adding, “Delta…
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